We have designed our return policy to give US customers a simple and fair return experience for homeware items purchased from homewaresstore.us.

Return Window

You may request a return within 30 calendar days from the date your order is delivered. Return requests submitted after this 30-day window will not be accepted.

Return Eligibility

To qualify for return, the homeware item must be unused, unwashed, undamaged, and kept in its original packaging with all tags and accessories included. Items that are damaged from customer misuse, customized products, or clearance final-sale goods are non-returnable.

Return Process

  1. Send an email to [email protected] with your order number, item name, and the reason you want to return the product.
  2. Our team will review your request and send you a return authorization instruction and return shipping label if approved. Do not send items back without getting authorization first, as unauthorized returns may be refused.
  3. Pack the product securely, attach the provided label, and drop it off at the designated carrier location.
  4. Once our warehouse receives and inspects your returned item, we will start your refund process within 3–5 business days.

Refund & Return Shipping

Refunds will go back to your original payment method. The time for funds to appear in your account depends on your bank or card issuer. Unless the return is caused by our mistake (wrong item sent, defective product), you are responsible for the return shipping cost. We will deduct the return shipping fee from your refund if we supply the prepaid label.

Damaged or Defective Items

If you receive a broken, defective or wrong homeware product, please email us with clear photos of the item and packaging within 7 days of delivery. We will arrange a replacement or full refund and cover the related shipping cost.